Frequently Asked Questions

GENERAL

Where is your shop located and when are you open?

What is the difference between real foil printing and 'faux' foil texture?

PRINTED PRODUCTS

How do I make my purchase?

What is your turn-around time?

How long will shipping take?

Are envelopes included?

How does the draft process work?

Do you proofread my wording?

What paper stocks do you use?

What is your minimum order quantity?

Can you design in other languages?

What is your cancellation policy?

Do you accept returns or exchanges?

TEMPLATE PRODUCTS

How do your Templates work?

Where will I find my files?

Do I need to install any software to edit my template?

How do I print my template/s?

Can you customise my template for me?

What use does my purchase allow?

Do you provide refunds/cancellations?