FAQs

Digital Templates

How do I access my template?
1. After purchase, check your email for the access link sent to you after purchase. This will be sent automatically to the email associated with your order.
3. Create your Templett log in so you can access your templates as needed.
4. Customise and make changes to your template.
5. Download a PDF, JPG or PNG file. Print or send digitally. 


HELP! I haven't received my access link email?
1. Check your spam and junk folders
2. Allow 10 minutes for the link to come through
3. Go to: www.templett.com/login and enter the email associated with your order. You'll be given a prompt to set up your account which takes a few seconds.


Do you have a free demo I can try before purchase?
Yes, please check the product description on each product for the demo link. Open the link in your web browser on a laptop or computer. You can play with the editing functions and see how it works. You're not able to save or download the files in demo mode. You will have access to all the file download options and the font library upon purchase.


What can be edited?
Please check the product description for what can be edited as some templates will differ depending on the artwork.



What can be edited by you:
• Add your own wording and text boxes

• Change fonts, formatting and size of text

• Solid colour of text, background, lines and icons
• Upload your own photos and graphics

• Rotate and move text boxes around

• Add a backside

/reverse on invitations and cards

What can't be edited by you:

• The orientation or size of the template

• The colour of graphics or textures that aren't solid


Are fonts included?
The fonts and graphics shown in the listing images will appear on your template. No installation or downloading of any fonts or graphics is necessary, you don't need to have them installed on your computer. We have a range of other fonts for you to choose from inside the template too, you'll have access to our full font library upon purchase. Please make sure to check the product description on each listing for what can be edited on that particular template.


I need help with my template?

We've got your back! Contact us and we'll certainly help you out with any troubleshooting. 

 

 

Printed Wedding Stationery

Is your stationery professionally printed?
Yes! We have tracked down the best suppliers in Australia and are partnered with a professional printing house who use state of the art equipment. While we focus on what we do best, our print magicians then bring our designs to life with the highest quality out there. We also have access to exclusive and premium paper stocks from renowned paper mills around the world, some used in top brands such as Louis Vuitton.


Are envelopes included?

Classic white envelopes are included with printed invitations and save the dates or you can select one of our coloured upgrade options from the product options.


Can you print double-sided?

Yes we can! You should see double-sided printing as an extra add on. Make your selections for an instant quote on our website.


Do you send a draft first before printing?

We send you a digital proof to review via email. We don’t go to print without your approval of the draft so there is no unexpected surprises. Please take the time to thoroughly proof all wording, your event information and the design in general before finalising with us. We require your approval via email in writing. Once we have received your approval, no further changes are permitted as pre-press work begins immediately. Changes required after approval will incur a reprint fee. 


Can I request a revision to my design?
Your order includes 3 rounds of revisions but we find it's generally ready to go within 1 or 2 drafts. While utmost care is taken on our part, we include the draft rounds so you can make sure all wording, grammar and event details are correct before we do any printing. Revisions typically include wording/event detail changes, format adjusting (such as bolding and spacing wording) colours and minor layout changes. If you do need further design changes (such as adding illustrations) or would like to change the design style after your first draft has been provided there will be an additional design fee associated based on the scope of works. 


What is the turn-around time?
Please make sure you're ordering with plenty of time before your event date. As we work with many customers at the same time, we can't always keep track of individual wedding dates and it is your responsibility to plan accordingly. If you're on a time crunch, please don't hesitate to contact us about rushing your order via email to hello@theprintableshop.com. Include 'RUSH ORDER REQUEST" in the subject line. Please note we can't be held responsible if you've ordered late and are risking it arriving in time.

The Draft Process:
Once your order is placed and we have received your wording, you'll receive a draft to review via email in 1-2 business days. Allow 1-2 business days per revision round. Large or custom orders may have a longer lead time depending on the scope of works and this will be discussed with you directly. 

The Printing Process:
Printing will begin when the final draft has been confirmed by you in writing via email, and we have responded with confirmation that we will proceed with printing. Please allow 5-10 full business days for printing and preparation before despatch.


Shipping: We design, print and ship from Australia. For all shipping turnarounds, we do ask that you allow an extra day or so for holiday periods (Christmas, Easter, public holidays) or remote areas. Please note that we can't be held responsible for delays due to international customs, carrier delivery delays outside our control or due to Covid-19. If no one is home and the officer deems it unsafe to leave the package, you will receive a slip to collect it from your local post office.

 Australia: Delivery is Express via Australia Post or Star Track, 1-3 business days. You will receive a tracking number when shipped.

 USA: Delivery is 5-7 business days via DHL International Express. You will receive a tracking number when shipped. 


Can you rush my order?
Please contact us directly in regards to your time constraints as soon as possible, prior to placing an order. We charge a rush fee based on your individual requirements and order volume.


How many should I order?

We strongly recommend making sure you will have extras. You may want to invite more guests if others can't make it, and don't forget a keepsake for yourselves. If you have a guest count of 80, we suggest ordering at least 90 as this could potentially save you a lot of time and stress with planning as the date gets closer. Ordering only a few at a later date in a new order can be costly and you will need to purchase the minimum quantity.


When should I order?

This will be unique for each couple based on where the wedding is being held and if you have international or interstate guests to consider. Leave yourself more than enough time for the invitation process so you can breathe easy when you need to get them in the mail.

Save the Dates: We suggest ordering as soon as you have set the date and locked your venue in. It really doesn't matter how far in advance you send them out if you have these details locked in - give your guests plenty of time to mark it off in their diary and get excited!

Invitations: We suggest mailing your wedding invitations around 4-6 months before the day.

On the Day Stationery:  Please order and provide your wording a minimum 3 weeks (if you're Australia based) or 4 weeks (overseas based) before your wedding day. We really like to avoid packages arriving at the last hour. We can't be held responsible if you order late and it doesn't arrive in time for the event.

Thank You Cards: We suggest sending them out within 3 months after your wedding day. 


Can I order now but print later?
Yes, we can work on the design now and hold any item with us until you're ready to print.


Do you create or proofread my wording?

As we work with clients from all around the world, preferences of grammar and language can change. We do our very best to fix up any obvious errors or spelling mistakes if we see them while designing your items. We're also more than happy to offer suggestions (we've seen a few invites in our time!) however we do not provide wording creation or grammar checking as a service. Please make sure to utilise the draft process to proof check your wording.


Do you have a minimum/maximum print quantity?

Yes, we have material and labour costs that need to be covered. You will see the starting price and minimum quantity listed on each product. We can print much larger quantities on request (500+), please contact us directly for a quote.


Can you do real foil or letterpress printing?

Yes, please get in touch with us for a customised quote. Please provide a link to the design in our website as well as the quantity required and anything else we should know. Many of our listed paper stocks can be used, or we have luxuriously thick premium paper stocks available for foil and letterpress printing around 600 - 700gsm. These options will be included in your quote.


Can you design in other languages?
We love to see our designs in other languages! So far we have created invitations in French, German, Spanish, Japanese & Dutch. Designing in other languages may have an add-on design fee associated as it can take us more time. Please get in touch with us directly before purchasing as not all styles can be used with special characters.


Can you provide a mockup before purchase?

Our pricing includes a professional design service with a graphic designer. We include the draft process so we can make sure your design is perfect and ready to be professionally printed. This takes time and expertise. As we work with many customers per day, providing mockups before purchase is not possible.


Can you tell me the fonts that are used on my design?
We don't give out our fonts and resources as these are integral to our designs and we have spent a lot of time searching and creating the right ones. This is totally nothing personal and a shop policy to protect our designs and hard work. Contact us directly about any matching items you'd like to have created - we love to get creative!


Can I get a refund if I cancel my order?

Our printed stationery is service based and made to order, just for you. We aim to start working on your design soon after it comes in. For this reason we can't offer refunds. Please choose your designs carefully before purchase and contact us if you have any questions prior to purchase.