FAQs

PRINTED PRODUCTS

Is your stationery professionally printed?
Yes! We have tracked down the best suppliers in Australia, and have access to exclusive and premium paper stocks from renowned paper mills around the world.

Are envelopes included?
Classic white envelopes are included with printed invitations and save the dates or you can select one of our upgrade options.

Can you print double-sided?
Yes we can. Please contact us for an exact quote with the quantity required. We can send you through an invoice through our website to purchase.

Do you send a draft first before printing?
We send you a digital proof to review first. We don’t go to print without your approval of the draft so there is no unexpected surprises! Please make sure to proof check your draft and make sure everything is correct. We require your approval via email in writing (just reply to our draft email). Once we have received your approval, no further changes are permitted as pre-press work begins immediately and this will require a reprint fee. 

Can I request a revision to my draft design?
Our pricing includes 3 rounds of revisions but we find it's generally ready to go within 1 or to drafts. Revisions typically include wording/event detail changes, format adjusting (such as bolding and spacing wording) colours and minor layout changes. If you do need further design changes (such as adding illustrations) or would like to change the design style after your first draft has been provided there will be an additional design fee associated based on the scope of works. 

What is the turn-around time?

  • The Draft Process: Once your order is placed and we have received your wording, you'll receive a draft to review via email in 1-2 business days. Allow 1-2 business days per revision round. Very large or bespoke orders may have a longer lead time and this will be discussed directly. Printing will begin when the final draft has been confirmed by you via email.
  • The Printing Process: Please allow 5-7 business days for colour and white ink printing before shipping. Letterpress and foil printing have a longer lead time due to the extra process it goes through - allow 7-10 business days before shipping.
  • Shipping: We design, print and ship in Australia. For all shipping turnarounds, we do ask to allow an extra day for holiday periods (Christmas, Easter, public holidays) or remote areas. Please note that we can't be held responsible for customs or delivery delays.
    ━ Australia: Delivery is 1-2 business days via Star Track Express to residential and business addresses. You will receive a tracking number when shipped. If no one is home and the officer deems it unsafe to leave the package, you will receive a slip to collect it from your local post office. Please note, PO boxes and parcel lockers have to be sent directly with Australia Post and can take approximately a week.
    ━ USA: Delivery is 5-7 business days via DHL. You will receive a tracking number when shipped. Please note that with the COVID-19 situation there has been Worldwide postage delays. Getting your package to you as quickly as possible is so important to us, but we kindly ask that you allow wriggle room here at the moment while this is out of our hands.
Can you rush my order?

Please contact us directly in regards to your time constraints. We charge an extra fee based on your individual requirements.

How many should I order?
We strongly recommend making sure you will have extras. You may want to invite more guests if others can't make it, and don't forget a keepsake for yourselves. If you have a guest count of 80, we suggest ordering at least 90 as this could potentially save you a lot of time and stress with planning as the date gets closer. Ordering only a few at a later date in a new order is costly and you will need to purchase the minimum quantity.

When should I order? This will be unique for each couple based on where the wedding is being held and if you have international or interstate guests to consider. Leave yourself more than enough time for the invitation process so you can breathe easy when you need to get them in the mail.

  • Save the Dates: We suggest ordering as soon as you have set the date and locked your venue in. It really doesn't matter how far in advance you send them out - give your guests plenty of time to mark it off in their diary and get excited!
  • Invitations: We suggest mailing your wedding invitations around 4-6 months before the big day.
  • On the Day Stationery: Please order a minimum 3 weeks (if you're Australia based) or 4 weeks (overseas based) before your wedding day. We really like to avoid packages arriving at the last hour.
  • Thank You Cards: We suggest sending them out within 3 months after your wedding day. Add them to your invitation package in preparation and utilise our 15% off package discount. You can select 1 or multiple shipments at checkout so we can print it at a later date.

Can I order now but print later?
Yes, w
e can work on the design now or hold any item with us until you're ready to print. Select 1 or multiple shipments at checkout. For example if you were to purchase an invitation, details card, menu and thank you card, you might like to select 3 shipments. This means we would ship your invitation and details card 1st, menu 2nd and thank you card 3rd (when you've got your amazing pics back from your photographer!).

Can you print styles on other card sizes?
Yes, most of our styles can be interchanged on the card sizes we offer, as well as other sizes not featured. Please contact us directly.

Do you create or proofread my wording?
As we work with clients from all around the world, preferences of grammar and language can change. We do our very best to fix up any obvious errors or spelling mistakes if we see them while designing your items and we're also more than happy to offer suggestions (we've seen a few invites!), however we do not provide wording creation as a service. Please make sure to utilise the draft process to make sure your wording is correct.

Do you have a minimum/maximum print quantity?
Yes we have base costs we have to cover. Our minimum order is 20 and then we print in runs of 10s. We can print much larger quantities on request, contact us for a quote. Please note, the minimum order for real hot stamp foil printing is 50.

Can you do real foil or letterpress printing?
Yes, please get in touch with us for a customised quote. Please provide a link to the design in our website as well as the quantity required and anything else we should know. Many of our listed paper stocks can be used, or we have luxuriously thick premium paper stocks available for foil and letterpress printing around 600 - 700gsm. These options will be included in your quote.

Can you design in other languages?
We love to see our designs in other languages! So far we have created invitations in French, German, Spanish, Japanese & Dutch. Please get in touch with us directly before purchasing as not all styles can be used with special characters. Depending on the scope of works, other languages may have an additional design fee.

Can you provide a mockup before purchase?
Our pricing includes a professional design service and we include the draft process so we can take the time to make sure your design is perfect and ready to be professionally printed. As we work with many customers each day, providing mockups prior to purchase is not part of our service due to the work involved. 

Can I get a refund if I cancel my order?
Our printed stationery is service based and made to order, just for you. We start working on your order when it comes in. For this reason we do not offer refunds. Please choose your designs carefully before purchase and contact us if you have any questions. You can see our full terms and conditions here.

DIGITAL PRODUCTS

How do your digital products work?
Our DIY printable templates are pre-made designs that can be edited by you right in your web browser. Type your own wording straight into the design with our user-friendly in-browser app, Templett. No installation of any software, apps, fonts or graphics is necessary with our DIY templates. You will receive an automated link via email to access your templates within a few minutes after purchase. Simply set up an account (which takes a few seconds) and access all of your templates in one place. Download your design and print it at home, your local print shop or upload it to an online printer. If you're going paperless just send it digitally!

Can I try the template before purchase?
Yes, we have a free demo version of each template, located in the product description. Open the link in your web browser on a laptop or computer. You can play with all the editing functions and see how it works. You're not able to save or download the files in demo mode.

Is the DIY route for me?
Let's be real, doing it yourself isn't for everyone. That's why we offer both our digital products and our premium print and design service. Our templates are super user-friendly and you don't need any design skills, but we do recommend having a basic knowledge of computers to navigate and adjust things like font size. 

What can I edit on the template?
Please check the product description for what can be edited as some templates will differ depending on the artwork. You can’t change the orientation or dimensions of the document itself. For most of our templates you can add your own wording, change fonts (to one of the many others included), formatting and size of text, colour of solid text and backgrounds, upload your own images and add a backside.

Which file should I download?
Multiple file options are included with our editable templates unlike other providers. We think it's super frustrating to purchase a template online and only have 1 way of printing it! We strongly recommend cross checking the size of the template you are purchasing with the printer you intend to use though. While we try to include some of the most standard sizes, some printers do have specific sizes they will only print on (usually online printers more so like Vista Print).

  • PDF: Print on your home printer, local print shop or online printer
. Choose the  ‘save paper’ to print multiple per A4 or letter page. 
Option to include bleed and trim marks. You can also send this digitally.
  • JPG
: Print at a photo lab, your local print shop or online printer. 
Option to include bleed. You can also send this digitally.
  • PNG
: Send via text.

Are the graphics and fonts included?
The fonts and graphics shown in the listing images will appear on your template. No installation or downloading of any fonts or graphics is necessary. We have a range of other fonts for you to choose from inside the template too! Graphics and elements can only be used inside the template.

Can you help me with my template?
Please send us a message and we'll certainly help you with any troubleshooting. Our templates don't include customisation by us, hence the amazing DIY price but we're always here for support. If you'd like to have us customise your template for you, there will be a customisation fee based on the scope of works.

How do I print my template?
Once you've finished editing, download your preferred file type. Pop it onto a USB to take to your local print shop or upload it to an online printer. You can also print it on your home printer if it's up for the job. As printers can differ around the world, we recommend reaching out to them directly, or checking their website for their preferred file type. For most standard print shops, they'll usually ask for a PDF with or without bleed and trim marks.

What are the terms of use?
  • Templates are solely for your personal use ONLY and must not be used for republication, distribution, resale or commercial use.
  • One licence is included with each purchase. Edit, save and download the template however many times you need for a SINGLE project/event/client.
  • Using the template to create new items other than what is advertised as the intended use, is strictly NOT allowed.
  • Templates are pre-made and come as described. Custom changes or customisation made by us is not included.
  • Your purchase does not include rights or copyright to the original design, files or artwork.
  • Due to the nature of a digital product it can’t be returned or exchanged and is not eligible for a refund.
  • No physical item is sent in the mail when you purchase a digital product.
  • Wedding and event planners, please have fun with our products and kindly credit our work on social media or promotional material.
    www.ThePrintableShop.com / @theprintableshop
  • The Printable Shop reserves the right to revoke access to a template without a refund if the user fails to comply with these terms.