FAQs


Printed Wedding Stationery


Is your stationery professionally printed?

Yes! We have tracked down the best suppliers in Australia and are partnered with a professional printing house who use state of the art equipment. While we focus on what we do best (making awesome, mind blowing design), our print magicians then bring our designs to life with the highest quality out there. We also have access to exclusive and premium paper stocks from renowned paper mills around the world, some used in top brands such as Louis Vuitton, Mercedes Benz and Ritz Carlton.


Are envelopes included?

Classic white envelopes are included with printed invitations and save the dates or you can select one of our coloured upgrade options from the product options.


Can you print double-sided?

Yes we can! You should double-sided printing as an add-on option on the product options. Make your selections for an instant quote on our website. If you need any assistance or help with a quote, please contact us directly.


Do you send a draft first before printing?

We send you a digital proof to review via email. We don’t go to print without your approval of the draft so there is no unexpected surprises! Please take the time to thoroughly proof all wording, your event information and the design in general before finalising with us. We require your approval via email in writing. Once we have received your approval, no further changes are permitted as pre-press work begins immediately. Changes required after approval will incur a reprint fee. 


Can I request a revision to my design?
While utmost care is taken on our part, we include the draft rounds so you can make sure all wording, grammar and event details are correct before we do any printing. Your order includes 3 rounds of revisions but we find it's generally ready to go within 1 or 2 drafts. Revisions typically include wording/event detail changes, format adjusting (such as bolding and spacing wording) colours and minor layout changes. If you do need further design changes (such as adding illustrations) or would like to change the design style after your first draft has been provided there will be an additional design fee associated based on the scope of works. 


What is the turn-around time?
Please make sure you're ordering with plenty of time before your event date. As we work with many customers at the same time, we can't always keep track of individual wedding dates and it is your responsibility to plan accordingly. If you're on a time crunch, please don't hesitate to contact us about rushing your order via email to hello@theprintableshop.com. Include 'RUSH ORDER REQUEST" in the subject line. Please note we can't be held responsible if you've ordered late and are risking it arriving in time.

The Draft Process:
Once your order is placed and we have received your wording, you'll receive a draft to review via email in 1-2 business days. Allow 1-2 business days per revision round. Large or custom orders may have a longer lead time depending on the scope of works and this will be discussed with you directly. 

The Printing Process:
Printing will begin when the final draft has been confirmed by you via email. Please allow 5-7 business days for print and preparation before shipping.

Shipping: 
We design, print and ship from Australia. For all shipping turnarounds, we do ask that you allow an extra day or so for holiday periods (Christmas, Easter, public holidays) or remote areas. Please note that we can't be held responsible for delays due to international customs, carrier delivery delays outside our control or due to Covid-19. If no one is home and the officer deems it unsafe to leave the package, you will receive a slip to collect it from your local post office.

 Australia: Delivery is Express via Australia Post or Star Track, 1-3 business days. You will receive a tracking number when shipped.

 USA: Delivery is 5-7 business days via DHL International Express. You will receive a tracking number when shipped. 


    Can you rush my order?

    Please contact us directly in regards to your time constraints as soon as possible, prior to placing an order. We charge a rush fee based on your individual requirements.


    How many should I order?

    We strongly recommend making sure you will have extras. You may want to invite more guests if others can't make it, and don't forget a keepsake for yourselves. If you have a guest count of 80, we suggest ordering at least 90 as this could potentially save you a lot of time and stress with planning as the date gets closer. Ordering only a few at a later date in a new order is costly and you will need to purchase the minimum quantity.


    When should I order?

    This will be unique for each couple based on where the wedding is being held and if you have international or interstate guests to consider. Leave yourself more than enough time for the invitation process so you can breathe easy when you need to get them in the mail.

    Save the Dates: 
    We suggest ordering as soon as you have set the date and locked your venue in. It really doesn't matter how far in advance you send them out if you have these details locked in - give your guests plenty of time to mark it off in their diary and get excited!

    Invitations: 
    We suggest mailing your wedding invitations around 4-6 months before the big day.

    On the Day Stationery: 
    Please order and provide your wording a minimum 3 weeks (if you're Australia based) or 4 weeks (overseas based) before your wedding day. We really like to avoid packages arriving at the last hour.

    Thank You Cards:
    We suggest sending them out within 3 months after your wedding day. 


      Can I order now but print later?
      Yes, w
      e can work on the design now or hold any item with us until you're ready to print.


      Can you print styles on other card sizes?

      Yes, most of our styles can be interchanged on the card sizes we offer, as well as other sizes not featured. Please contact us directly for a quote.


      Do you create or proofread my wording?

      As we work with clients from all around the world, preferences of grammar and language can change. We do our very best to fix up any obvious errors or spelling mistakes if we see them while designing your items. We're also more than happy to offer suggestions (we've seen a few invites in our time!) however we do not provide wording creation or grammar checking as a service. Please make sure to utilise the draft process to proof check your wording.


      Do you have a minimum/maximum print quantity?

      Yes, we have material and labour costs that need to be covered. You will see the starting price and minimum quantity listed on each product. We can print much larger quantities on request (500+), please contact us directly for a quote.


      Can you do real foil or letterpress printing?

      Yes, please get in touch with us for a customised quote. Please provide a link to the design in our website as well as the quantity required and anything else we should know. Many of our listed paper stocks can be used, or we have luxuriously thick premium paper stocks available for foil and letterpress printing around 600 - 700gsm. These options will be included in your quote.


      Can you design in other languages?
      We love to see our designs in other languages! So far we have created invitations in French, German, Spanish, Japanese & Dutch. Designing in other languages may have an add-on design fee associated as it does take us more time. Please get in touch with us directly before purchasing as not all styles can be used with special characters.


      Can you provide a mockup before purchase?

      Our pricing includes a professional design service with a graphic designer. We include the draft process so we can make sure your design is perfect and ready to be professionally printed. This takes time and expertise. As we work with many customers per day, providing mockups before purchase is not possible.


      Can I get a refund if I cancel my order?

      Our printed stationery is service based and made to order, just for you. We start working on your order when it comes in. For this reason we can't offer refunds. Please choose your designs carefully before purchase and contact us if you have any questions prior to purchase. 


      You can see our full terms and conditions 
      here.