FAQs

General

Although we love to your surprise you with a quick response wherever possible, our standard business hours for replying to messages and processing designs are 9-5pm, Monday to Friday.

We are based in Melbourne, Australia. Please take time zones into consideration while waiting for a response. We aim to get back to you as soon as possible.

Welcome to The Printable Shop. Choose a design from our house collections or contact us about a custom order.

Printing:
We use one of the best printers in Australia. Digital printing, white ink printing, hot stamp foil and letterpress printing. We can print save the dates, invitations and insert cards, envelopes, liners, menus, place cards and more.

Custom Printables:
Print yourself! We'll design and create a printable file that you can print at home or local print shop. Perfect for couples taking the more DIY approach to their paper goods but prefer a designers expertise.

DIY Printables:
Pre-made templates which are edited by you in the Templett In-Browser App. No installation of any software or fonts is necessary. You will receive an automated link via email to access your templates straight after purchase. Type your wording straight into the design. Download and print at home, your local print shop or online printer.

We operate completely online and our website is our showroom. Browse our look book or order a print sample.

We're based online. Please send us an email directly to hello@theprintableshop.com and we'll get back to you as soon as possible.

Mailing Address:
Parcel Locker 10009 66139
170-172 Chapel Street
St Kilda VIC 3182

Printed Products

Yes! We have tracked down the best suppliers in Australia, and have exclusive and premium paper stocks from renowned paper mills in the world. 

Classic white envelopes are included with printed invitations and save the dates or you can select one of our upgrade options.

We're always updating our paper stocks to keep it fresh, classic and up to date with todays trends. Please see a full list of our paper stocks and their descriptions here.

Yes we can. Please contact us for an exact quote with the quantity required. We can send you through an invoice through our website to purchase.

Yes, please get in touch with us for a customised quote. Please provide a link to the design in our website as well as the quantity required and anything else we should know. Many of our listed paper stocks can be used, or we have luxuriously thick premium paper stocks available for foil and letterpress printing around 600 - 700gsm. These options will be included in your quote.

THE DRAFT PROCESS
Once your order is placed and we have received your wording, you'll receive a draft to review via email in 1-3 business days. Your order includes 2 rounds of revisions so we can make sure it's perfect before we go to print. Allow 1-2 business days per revision round. Revisions include changes to wording, font colours, text formatting and minor layout changes. Large or bespoke orders may have a longer lead time and this will be discussed directly. We don't go to print without your approval. Printing will begin when the final draft has been confirmed by you.

THE PRINTING PROCESS
Digital & White Ink Printing: Allow 2-5 business days for the printing process before shipping.
Letterpress & Foil Printing: Allow 6-10 business days for the printing process before shipping.

AUSTRALIA
1-2 business days via Star Track Express for residential and business addresses. PO boxes/parcel lockers have to be sent via Aust Post and can take approximately a week. 

INTERNATIONAL
USA: 5-10 Business Days, New Zealand: 2-5 Business Days.
Your order will be sent express via international courier. Buyers are legally responsible for any customs and import taxes that may apply in their country. We are not responsible or for delivery delays due to customs.

Please contact us directly in regards to your time constraints. We charge an extra fee based on your individual requirements.

We offer print on demand samples here. Samples are printed on the paper of your choice in your favourite style. They include our example wording and are not personally customised due to the cost involved.

This will be unique for each couple based on where the wedding is being held and if you have international guests to consider. Leave yourself enough time for the invitation process so you can breathe easy when you need to get them in the mail.

Save the Dates: We suggest ordering as soon as you have set the date and locked your venue in.

Invitations: We suggest mailing your wedding invitations around 3 months before the big day. This means ordering around 4-5 months before the day.

On the Day Stationery: Please allow a minimum of 3 weeks for our standard printing and delivery turnaround. We really don't like packages arriving at the last hour due to the post being out of our control.

We strongly recommend making sure you will have extras. You may want to invite more guests if others can't make it, and don't forget a keepsake for yourselves. If you have a guest count of 80, we suggest ordering at least 90 as this could potentially save you a lot of time and stress with planning as the date gets closer. Ordering only a few at a later date in a new order is costly and you will need to purchase the minimum quantity.

Our minimum order is 20 and then we print in runs of 10s. We can print much larger quantities on request, contact us for a quote. Please note, the minimum order for real hot stamp foil printing is 50.

Yes, most of our styles can be interchanged on the card sizes we offer. Please contact us directly for an exact quote.

Our pricing includes a professional design service and we include the draft process so we can take the time to make sure your design is perfect. We work with many customers each day and providing mockups before purchase is not part of our service due to the time and work involved.

As we work with clients from all around the world, preferences of grammar and language can change. We do our very best to fix up any obvious errors or spelling mistakes if we see them while designing your items, however we do not provide a copy writing service. Please make sure to utilise the draft process to make sure your design is perfect before sending your approval.

We love to see our designs in other languages! So far we have created invitations in French, German, Spanish, Japanese & Dutch. Please get in touch with us directly before purchasing as not all styles can be used with special characters. Depending on the scope of works, other languages may have an additional design fee.

Our printed stationery is service based and made to order. It's specifically designed and printed for you and we start working on your order when it comes in. For this reason we do not offer refunds. Please choose carefully before purchase or ask us any questions. Please see our full terms and conditions here.

Custom Digital Files

Of course we love to surprise you with a quick turnaround wherever possible and our turn around times cover us during busy times. Please keep them in mind when ordering.

THE DRAFT PROCESS:
Once your order is placed and we have received your wording, you'll receive a draft to review via email in 1-3 business days. Depending on the product purchased, we may provide the first draft print-ready so you don't have to wait for the final printing file and you can print straight away. For items such as personalised menus with name headings, we will provide an initial draft first before we add guest names so we can make sure the design is perfect. Your custom printable order includes 2 rounds of revisions. Allow 1-2 business days per revision round.Revisions include changes to wording, font colours, text formatting and minor layout changes. Large or bespoke orders may have a longer lead time and this will be discussed directly.

We do all the customisation and create a digital file that you can print send digitally. Perfect for couples taking a semi-DIY approach that still want a designers expertise! No physical item is sent for these items, delivery is digital. You will receive a printable file via email.

As we work with clients from all around the world, preferences of grammar and language can change. We do our very best to fix up any obvious errors or spelling mistakes if we see them while designing your items, however we do not provide a copy writing service. Please make sure to proof check your printable files before printing.

We love to see our designs in other languages! So far we have created invitations in French, German, Spanish, Japanese & Dutch. Please get in touch with us directly before purchasing as not all styles can be used with special characters. Depending on the scope of works, other languages may have an additional design fee.

Custom printables are made to order. It's specifically designed for you with your wording and we start working on your order when it comes in. For this reason we do not offer refunds. Please choose carefully before purchase or ask us any questions. Please see our full terms and conditions here.

We will do our very best to help you through the whole process, however once we have provided the final printing files, our service has been completed. We are can't be held responsible for third party services.

DIY Digital Files

Our DIY printable templates are pre-made designs that can be edited by you right in your web browser. Type your own wording straight into the design with our user-friendly in-browser app, Templett.

No installation of any software or fonts is necessary with our DIY templates. You will receive an automated link via email to access your templates within a few minutes after purchase. Access all of your templates in one place.

Download your design and print it at home, your local print shop or upload it to an online printer. If you're going paperless, you can also forego printing and just sent it digitally!

Yes, please check the product description for the demo link. Open the link in your web browser on a laptop or computer. You can play with all the editing functions and see how it works. You're not able to save or download the files in demo mode.

Please check the product description for what can be edited as some templates will differ depending on the artwork. You can’t change the orientation or dimensions of the document.

In general, you can...
Add your own wording, change fonts, formatting and size of text, colour of text and backgrounds, upload your own images and add a backside.

Multiple file options are included with our editable templates! We strongly recommend cross checking the size of the template with the printer you intend to use and their printing requirements. Most printers accept a PDF (with or without bleed & trim marks).

PDF: 
Print on your home printer, local print shop or online printer
. Choose ‘save paper’ to print multiple per A4 or letter page. 
Option to include bleed and trim marks.

JPG
: Print at a photo lab, your local print shop or online printer. 
Option to include bleed.

PNG
: Send via email, text, or social media
.

The fonts and graphics shown in the listing images will appear on your template. No installation or downloading of any fonts or graphics is necessary. We have a range of other fonts for you to choose from inside the template too! Graphics and elements can only be used inside the template.

No! You will be sent an access link after purchase which will take you to Templett, an in-browser app. All you need to do is create an account and you can log in as you need to access your templates. Everything is done right in your web browser. Editing needs to be done on a laptop or desktop computer. Editing on a phone is currently not available.

Please send us a message and we'll certainly help you with any troubleshooting. 

Templates are solely for your personal use only and must not be used for republication, distribution, sale or commercial use without written permission from The Printable Shop.

One licence is included. Edit, save and download the template however many times you need for a SINGLE project/event/client.

Using the template to create new items is strictly not allowed.

Templates are pre-made and come as described. Custom changes are not included.

When you purchase a design from us, you are not purchasing the rights to the artwork or copyright to the design. Our items are strictly not to be used for resale.

We do not provide original files, graphics or fonts. These are integral parts of our designs and we spend many hours sourcing and creating the perfect elements. 

Due to the nature of a digital product it can’t be returned or exchanged and is not eligible for a refund.

Wedding and event planners, please use our products and credit our work on any social media or marketing. Please credit: www.ThePrintableShop.com or @theprintableshop.

The Printable Shop reserves the right to revoke access to a template without a refund if the user fails to comply with these terms.