WHAT IS A CUSTOM PRINTABLE?
We do all the customisation and create a printable file that you can print at home, your local print shop or online printer. Perfect for couples taking the DIY approach but that still want a designers expertise! No physical item is sent, delivery is digital. You will receive a printable file via email.
WHAT IS THE TURNAROUND TIME?
Of course we love to surprise you with a quick turnaround wherever possible and our turn around times cover us during busy times. Please keep them in mind when ordering.
The draft process:
• Once your order is placed and we have received your wording, you'll receive a draft to review via email in 1-3 business days.
• Depending on the product purchased, we may provide the first draft print-ready so you don't have to wait for the final printing file and you can print straight away. For items such as personalised menus with name headings, we will provide an initial draft first before we add guest names so we can make sure the design is perfect.
• Your custom printable order includes 2 rounds of revisions. Allow 1-2 business days per revision round.
• Revisions include changes to wording, font colours, text formatting and minor layout changes.
• Large or bespoke orders may have a longer lead time and this will be discussed directly.
CAN YOU RUSH MY ORDER?
Please contact us directly in regards to your time constraints. We charge an extra fee based on your individual requirements.
CAN YOU DESIGN IN OTHER LANGUAGES?
We love to see our designs in other languages! So far we have created invitations in French, German, Spanish, Japanese & Dutch. Please get in touch with us directly before purchasing as not all styles can be used with special characters. Depending on the scope of works, other languages may have an additional design fee.
DO YOU PROOF READ MY WORDING?
As we work with clients from all around the world, preferences of grammar and language can change. We do our very best to fix up any obvious errors or spelling mistakes if we see them while designing your items, however we do not provide a copy writing service. Please make sure to utilise the draft process to make sure your design is perfect before sending your approval.
CAN I GET A REEUND IF I NEED TO CANCEL MY ORDER?
Custom printables are made to order. It's specifically designed for you with your wording and we start working on your order when it comes in. For this reason we do not offer refunds. Please choose carefully before purchase or ask us any questions. Please see our full terms and conditions here.