Order and Design Process


Browse and Buy

  1. Have a look around and fall in love with your favourite design collection. Select your preferred quantity, print method, colours and other add ons such as guest names and double-sided printing from the product options.

  2. Select singular items, or create your own wedding suite package by adding each item to your cart. 

  3. Type or paste your wording into the provided box or you can send it through via email later (please send through with your order number). You can hold any orders with us while we work on the design itself if you don't want to go ahead with printing yet. If you have selected personalisation such as envelope addressing or guest names you will be sent our spreadsheet with your first draft for you to fill in and return to us via email. 

  4. When you're ready to finalise your purchase, select your payment method via our secure checkout. Full payment is required before work begins.


Draft Approval

  1. Once your order is placed, please allow 1-2 business days for your digital proof to be provided via emailed. We'll then revise the draft as needed until you approve the final design. Large or bespoke orders may have a longer lead time and this will be discussed directly.

  2. Our pricing includes 3 rounds of revisions but we find it's generally ready to go within 1 or 2 drafts. Please allow 1-2 business days per revision round. If you do need further design changes or would like to change the design style after your first draft has been provided there will be an additional design fee associated.

  3. Utilise the draft process and send us your feedback for revisions. While utmost care is taken on our part, we provide the draft so you can make all your information is correct before we go to print. We require feedback given for all items at the same time per revision round.

  4. Printing will begin when the final draft has been confirmed by you via email. We don't send anything to print without your approval, please confirm in writing via email if we have your go ahead with the printing process. Please thoroughly proof your draft before finalising with us. Once we have received your approval no further changes are permitted as pre-press work begins immediately and changes will likely require a re-print fee. 


Timeframes

Design

Your first draft will be sent to you via email within 1-2 business days after your purchase has been made and we have received all your wording information. If there are no revisions to be made and we have received your approval, your order will go straight into our print queue. If revisions are required, please allow 1-2 business days per revision round.

Printing

Please allow 5-7 business days for digital and white ink printing before shipping. Letterpress and foil printing have a longer lead time due to the extra processes it goes through, allow 10-12 business days before shipping.

Shipping

We're based in Australia and all designing and printing is done right here. For all shipping turnarounds, we do ask to allow an extra day for holiday periods (Christmas, Easter, public holidays) or remote areas. Please note that delivery delays due or packages held in customs it out of our hands.

AUSTRALIA

Delivery is 1-2 business days via Star Track Express to residential and business addresses. You will receive a tracking number when shipped. If no one is home and the officer deems it unsafe to leave the package, you will receive a slip to collect it from your local post office. Please note, PO boxes have to be sent directly with Australia Post and this needs to be organised with us directly. Please reach out if you require delivery to a PO box specifically. We recommend using your personal parcel locker address as Star Track can deliver to these.

USA

Delivery is 5-7 business days via DHL International Express. You will receive a tracking number when shipped. If no one is home and the officer deems it unsafe to leave the package, you will receive a slip to collect it from your local post office.