Terms + Conditions

Please read our terms and conditions before purchase and contact us at hello@theprintableshop.com if you have any questions. By placing an order with The Printable Shop, you are agreeing to the following terms and conditions. 

PAYMENT + PRICING
We require payment before we start any graphic design work. Additional design and printing elements not included in the original price come will have associated fees. Please note that The Printable Shop reserves the right to change pricing at any time without notice. Quotes that have already been provided will be honoured for 30 days if prices have changed, however please take note of any expiration dates given with your quote. If you want to purchase after the expiration date, please contact us for a new quote. For payments we accept PayPal, MasterCard, Visa and American Express through our secure website or bank transfer for separate invoices.


PROOFS
Your order includes 2 rounds of revisions after your initial first draft. The revisions are intended for fine-tuning your existing design and includes changes to wording, minor layout changes and applicable colours. If you want a re-design outside the design scope, please contact us about a custom design order.

ERRORS
The Printable Shop cannot be held responsible for any errors that are noticed after the proof has been approved. Please check your proofs carefully and recruit a friend or family member to make sure that everything is correct before we go to print. Amendments needed after approval and printing will incur extra charges. Approved errors can be re-printed at the customers expense and will be put in our print queue on re-approval.

FONTS
If you like a design on our website but would like to change a font, please browse our website and let us know which one you would like to use and we will let you know if this is possible. Please note that while we are happy to change fonts, if a total redesign is required there may be an additional fee associated.

SUPPLYING YOUR WORDING
Please supply your wording upon purchase in the provided text box or by uploading a word document or spreadsheet. You can use our sample wording (with your event details) or you can alter it as long as it fits within the design structure. Orders with guest personalisation added will have the general design created for approval first and once approved, personalised and sent back for re approval. Please make sure all wording is in a copyable format, not a flat image such as JPG. Please don't provide guest lists that are formatted in tables that can't be separately copied.

COLOURS
Every effort is given to provide an accurate representation of colours, however monitors and screens can portray colours differently. Please purchase a sample if you're unsure. We only use the best suppliers in Australia who use state of the art printing technology.

TURN-AROUND 
Our turnaround time is up to 5 business days per design round, and up to 5 business days for the digital printing process and 6-7 business days for foil printing before shipping. We aim to get your designs to you ASAP and these turnaround times give us a bit of wiggle room when we are very busy. If you require a faster turnaround, please contact us with your deadline and we may be able to organise a rush fee to give your order priority status 

SHIPPING
Please note that while every effort on our part is made to get your order to you as quickly as possible, the transit process is out of our hands. We are not responsible for shipping delays due to the shipping courier.

Within Australia: Flat Rate $15
Once shipped, your package will arrive within 1-2 full business days via Star Track. Please allow an extra business day for regional areas and provide a residential or business address. PO boxes are sent with Australia Post and will take 2-5 business days.

International: Flat Rate $20
Your order will be sent express with Star Track or Australia Post depending on your location. Customers are responsible for custom/duties and taxes. Please contact your local customs agency for more specific information on duties fees and taxes.

LOSS OR DAMAGE
The Printable Shop can not be held responsible in the event of damage or loss in transit once dispatched. We will do everything in our power to make sure your package arrives safely at your door. You will receive a tracking number once shipped.

REFUNDS & EXCHANGES
You have purchased a service and our products are made to order. We can not provide refunds or exchanges. Please contact us if you have any questions before ordering.

PRODUCT AVAILABILITY
In the event of supply shortages, The Printable Shop will contact you to discuss alternatives.

RESOURCES
We do not disclose our fonts and resources that are used in our designs or website to protect our work.

COPYRIGHT
All designs featured on this website are the sole property of The Printable Shop and may not be reproduced in any way. When you purchase a product from The Printable Shop, you do not have rights to the original design or artwork. Breach of our copyright will be pursued. Any designs created for you remain the sole property of The Printable Shop.

PRESS
Your designs may be featured by us or a third party. The Printable Shop reserves the right to use your design for marketing purposes, on social media and for sample purposes. Please inform us prior to purchase if you do not want your design featured.

BUSINESS HOURS
The Printable Shop operates solely online during business hours from Monday to Friday. You can contact us directly via email at hello@theprintableshop.com and we will endeavour to get back to you as soon as possible.

HOLIDAYS
Please note that at certain times of the year The Printable Shop will take a temporary break and you will be notified on our website or if you have placed an order with us. If you have an existing order with us you can still contact us via email and we will endeavour to work with your timeline, however we may not take on new customers during these times.

EVENT PLANNERS
Please respect our work by tagging us in any promotional images that feature our designs.

SECURITY
We respect your privacy and your security when you shop online with us. This shop offers a secure payment platform and adheres to all 6 categories of Payment Card Industry (PCI) standards. 

UNACCEPTABLE ORDERS
We reserve the right to refuse or cancel an order at any time if we aren't able to meet a deadline, if the expected scope of works are outside of the product purchased, if unethical business practices are requested or if a customer shows unacceptable or disrespectful behaviour.

Terms & Conditions last updated June 2018