Terms + Conditions

Please read our terms and conditions listed below before purchasing. Placing an order with The Printable Shop means you accept these terms and conditions. If you have any questions about these terms, you can contact us at hello@theprintableshop.com.


Digital Products

Terms of Use

  • Templates are solely for your personal use only and must not be used for republication, redistribution or resale in any form. For example, you can't use the template to create a product that you will then sell.
  • The template must not be repurposed into other items other than the intended use advertised.
  • Purchasing a template does not give the buyer copyright to the original design, files or artwork.
  • Event planners, please enjoy our products and tag us in any promos or social media posts that feature our designs @theprintableshop.

Editing

Our templates are editable through the online in-browser app, Templett. No installation of any software or fonts is necessary. After purchase, you'll receive an automated email with your direct access link to your template/s. Templates must be edited on a laptop or computer only.


Refunds, Exchanges or Cancellations
Due to the nature of a digital product, it can’t be returned or exchanged and is not eligible for a refund. We can't accept cancellations for digital products.


The Printable Shop reserves the right to revoke access to a template without a refund if the user fails to comply with these terms and the template has been downloaded.


Printed Products

Payment and Pricing
We require payment before we start any design work. Due to the work involved and number of customers we work with, it's not possible to provide mockups before purchase. The Printable Shop reserves the right to change pricing featured on this website at any time without notice. In the event our pricing has been adjusted, quotes that have already been provided will be honoured for 30 days, however please take note of any expiration dates given with your quote. The payment methods we accept are PayPal, MasterCard, Visa, American Express, Google Pay, Apple Pay and AfterPay through our secure website.



Drafts
You'll receive a digital draft to review email after your order is placed. We include 3 draft rounds so you can make sure it's perfect before we go to print. Please take the time to proof your draft/s and let us know of edits required in one email.



Included Edits
The draft rounds are intended to be used to fine-tune your design. Changes include wording/event details, formatting of text (bolded, spaced out etc.), text colour and minor layout changes. Edits that go outside the included scope of works, such as illustrations or swapping the design to another in our store, will incur an additional fee based on the scope of works and this will be discussed directly.



Errors
We provide a digital draft so you can make sure everything is correct before we go to print. The Printable Shop cannot be held responsible for errors that are noticed after the proof has been approved for printing. Please check your proofs carefully. Wording amendments needed after approval and printing will incur reprint charges. Approved errors can be re-printed at the customers expense. In this case a reprint discount will be offered.



Fonts
We have a range of fonts available. If you would like to change a font on any of our designs, please contact us directly to discuss. We can make suggestions on what we think will work best depending on the look you envision. Sorry - we don't give out the font names we use under any circumstances. This is nothing personal and just a shop policy to protect our designs and copycats.



Supplying Your Wording
Please submit your wording upon purchase in the provided text box. Additional wording can be provided via after purchase to email hello@theprintableshop.com. We accept spreadsheets, or a guest list template will be provided for you to input your information for personalised items. All of the wording can be customised as part of your order, keeping in mind the spacing etc. of the design chosen. We may suggest cutting down on wording if it's too squishy or upgrading to a larger card if there is a lot of wording to include. For personalised items (such as menus with names) we'll send you a draft to be approved for the design as a whole, and once approved we'll add all guest names for you to check over. 



Colours
Every effort is given to provide an accurate representation of colours, however unfortunately monitors and screens can show colours differently which is outside our control. Please keep this in mind when viewing colours. You can be rest assured we use one of the best printing firms in Australia who use state of the art printing technology.



Turn-Around
Of course we love to surprise you with a quick turnaround wherever possible and our turn around times cover us during busy times. Please keep them in mind when ordering. Once your order is placed and we have received your wording, you'll receive a draft to review via email within 2 business days. Please allow 1-2 business days per revision round. Large or bespoke orders may have a longer lead time and this will be discussed directly. Printing will begin when the final draft has been confirmed by you in writing via email.

  • Digital & White Ink Printing: Please allow 3-5 business days for the printing process before shipping.
  • Die-Cutting (Arch + Custom Shape Products): Please allow an extra day for die-cutting on top of the printing turn-around.
  • Letterpress & Foil Printing: Please allow 10-12 business days for the printing process before shipping.

Shipping

Please note that while every effort on our part is made to get your order to you as quickly as possible, the transit process is out of our hands. We are not responsible for shipping carrier delays or delays due to customs.

Australia: Delivery is 1-2 business days via Star Track Express to residential and business addresses. You will receive a tracking number when shipped. If no one is home and the officer deems it unsafe to leave the package, you will receive a slip to collect it from your local post office. Please note, Star Track don't deliver to PO boxes and parcel lockers. These have to be sent directly with standard Australia Post. Delivery is approximately 4-10 business days. We can ship express via Australia Post for an additional fee, please contact us directly. Please allow wriggle room for holiday periods or remote areas.

United States: Delivery is 5-7 business days via DHL International Express. You will receive a tracking number when shipped. Please allow wriggle room for holiday periods or remote areas. Customers are legally responsible for custom/duties and taxes in their country. Please contact your local customs agency for more specific information on duties fees and taxes.

Other International: Please contact us directly with your location so we can confirm delivery.


Loss or Damage
The Printable Shop can not be held responsible for any loss or damage in transit once the order has been dispatched. We will do everything in our power to ensure your package arrives safely at your door by using appropriate packaging and safe delivery methods. You'll receive a tracking number when shipped so you can follow its journey.



Refunds and Cancellations
Please choose carefully or ask us any questions before purchase. Our printed stationery is service based and made to order. That means it's specifically designed and printed for you. We aim to start working on your order as soon as possible after it comes in.

Prior to any designing: This means we haven't started creating your design yet on our end. We can provide a full refund, minus a $50.00 administrative fee. Please note, this is a short window after your order is placed and The Printable Shop starts working on your design.

Designing has commenced: We can refund 50% of your total order, or 50% of the individual item being cancelled if purchased with other items still going ahead.

Design has been approved and printing has commenced: Strictly no refunds.


Product Availability
In the event of supply shortages, The Printable Shop will contact you to discuss alternatives.



Resources
We do not disclose our fonts and resources that are used in our designs or website to protect our work.



Copyright
All designs featured on this website are the sole property of The Printable Shop and may not be reproduced in any way. When you purchase a product from The Printable Shop, you do not have rights to the original design or artwork. Breach of our copyright will be pursued. Any designs created for you remain the sole property of The Printable Shop.



Business Hours
The Printable Shop operates online, you can shop with us 24/7. Our standard business hours for processing drafts are from Monday to Friday, 9am-4pm. While we try to reply outside of these times if possible, this is when you should expect a response. For all enquiries or questions please send us a message via email to hello@theprintableshop.com.


Press
Your designs may be featured by us or a third party. The Printable Shop reserves the right to use your design for marketing purposes, on social media and for sample purposes. Please inform us prior to purchase, in writing, if you do not want your design to be featured.


Security
We respect your privacy and your security when you shop online with us. This shop offers a secure payment platform and adheres to all 6 categories of Payment Card Industry (PCI) standards. 



Holidays
Please note that at certain times of the year The Printable Shop will take a temporary break and you will be notified on our website or if you have placed an order with us after the cut off date. If you have an existing order/ongoing orders or communication with us you can still reach us via email and we will endeavour to meet your timeline, however we may not take on new customers during these times. 


Event Planners
Please respect our work by tagging us in any promotional images that feature our designs. www.theprintableshop.com / @theprintableshop



Unacceptable Orders
We reserve the right to refuse or cancel an order at any time if we aren't able to meet a deadline, if the expected scope of works are outside of the product purchased, if unethical business practices are requested or if a customer shows unacceptable or disrespectful behaviour.



Terms & Conditions last updated November 2020