Terms of Service
Please read our terms and conditions listed below before purchasing. Placing an order with The Printable Shop means you accept these terms and conditions. If you have any questions about these terms, you can contact us via email at hello@theprintableshop.com.
General
Copyright
All designs, products and content featured on this website are the sole property of The Printable Shop and may not be copied, reproduced or used for resale in any way. When you purchase a product from The Printable Shop, you do not have copyright to the original design, file or artwork. Breach of our copyright will be pursued. Any designs purchased from this website remain the sole property of The Printable Shop.
Security
We respect your privacy and your security when you shop online with us. This website offers a secure payment platform and adheres to all 6 categories of Payment Card Industry (PCI) standards.
Colours
Every effort is given to provide an accurate representation of colours, however monitors and screens will show colours differently to a physical copy which is outside our control. Please keep this in mind when viewing colours.
Content
The Printable Shop reserves the right to change and update all content featured on this website at any time without notice. This includes products and descriptions, designs, pricing, photos, product options, all wording and terms and conditions.
Tag us on Social Media
Wedding planners and event stylists, please respect our work by tagging us in any promotional material or social media images that feature our designs.
Instagram and Facebook: @theprintableshop
Resources
We do not disclose the fonts and resources that are used in our designs or website to protect our work. We have spent a lot of time creating and sourcing the right ones. No exceptions sorry!
Business Hours
The Printable Shop operates online, you can shop with us 24/7. Our standard business hours for processing drafts are from Monday to Friday, 9am-4pm. While we try to reply outside of these times if possible, this is when you should expect a response. For all enquiries or questions please send us a message via email to hello@theprintableshop.com.
Press
Your designs may be featured by us or a third party. The Printable Shop reserves the right to use your design for marketing purposes, on social media and for sample purposes. Please inform us prior to purchase, in writing, if you do not want your design to be featured.
Holidays
Please note that at certain times of the year The Printable Shop will take a temporary break and you will be notified on our website or if you have placed an order with us after the cut off date. If you have an existing or ongoing order, you can still reach us via email and we will endeavour to meet your timeline, however we may not take on new customers during these times.
Unacceptable Orders
We reserve the right to refuse or cancel an order at any time if we aren't able to meet a deadline, if the expected scope of works are outside of the product purchased, if unethical business practices are requested or if a customer shows unacceptable or disrespectful behaviour.
Digital Templates
WEDDING TEMPLATES
Digital Delivery
Templates are a digital product and nothing physical will be sent to you in the mail from The Printable Shop. The access link is sent automatically to the email connected to your order.
Licence
Templates are for personal use only. They must not be used for republication, redistribution, resale or commercial use in any form. You can't use the template to create a product for sale. Repurposing the template for other projects is strictly not allowed. Wedding planners/stylists are allowed to use our templates for their clients events. The Printable Shop must be tagged in all promotional material/social media.
Included Downloads
Templates purchased from The Printable Shop expire in your Templett account after 1 year from the purchase date. Downloaded files are yours, forever. There is a limit of 20 x file downloads per template.
Editing
Our templates are editable through the online in-browser app, Templett. No installation of any software or fonts is necessary. After purchase, an automated email will be sent to you with your direct access link to your template/s. Templates must can be edited on either a desktop or device.
Customisation
Our templates are pre-made and come as described. They are edited and printed by you, and don't include custom changes or edits by The Printable Shop. It is the buyers responsibility to check the product description (for the size, what can be edited and the included file.) to make sure it meets their requirements before purchasing.
Errors
The Printable Shop can't be held responsible for mistakes that are found on a printed copy or mistakes made by a printer or third-party service. The customer is responsible for proof checking the wording and design before printing.
Refunds, Exchanges or Cancellations
Due to the nature of a digital product, it can’t be returned or exchanged and is not eligible for a refund. We can't accept cancellations or exchanges for digital products.
Printed Semi-Custom Wedding Stationery
Payment and Pricing
Payment is required before we start design work. Quotes are valid for 30 days, after this period they may be subject to changes. The payment methods we accept through our secure website are PayPal, MasterCard, Visa, American Express, Google Pay, Apple Pay and AfterPay.
Drafts
You will receive a digital draft to review email after your order is placed. Your order includes 3 draft rounds so you can make sure it's perfect before we go to print. Revisions should be sent together in one email, per round.
Included Revisions
The draft rounds are intended to be used to fine-tune your design. Changes include wording/event details, formatting of text (bolded, spaced out etc.), text colour and minor layout changes. Edits that go outside the included scope of works, such as illustrations or swapping the design to another in our store, will incur an additional fee based on the scope of works and this will be discussed directly.
Wording
Your wording should be included in the provided text box or emailed to hello@theprintableshop.com after purchase. Wording must be provided in a copyable format (not a screenshot of your phone screen for example). Guest names for guest name customisation such as envelope addressing must be provided in a spreadsheet. You'll be sent our standard spreadsheet with your first draft.
Printing
Printing will begin when the final draft has been confirmed by you in writing via email, and we have responded with confirmation that we will proceed with printing.
Errors
We provide a digital draft so you can make sure everything is correct before we go to print. The Printable Shop cannot be held responsible for errors that are noticed after the proof has been approved for printing. Wording amendments needed after approval and printing will incur reprint charges. Approved errors can be re-printed at the customers expense. In this case a reprint discount will be offered.
Shipping
Please note that while every effort on our part is made to get your order to you as quickly as possible, the transit process is out of our hands. We are not responsible for delays due to customs or the shipping carrier. If you're not home at the time of delivery and the post officer doesn't deem it safe to leave the package outside, you will receive a slip in the mail to collect it from the post office.
Loss or Damage
The Printable Shop can not be held responsible for any loss or damage in transit once the order has been dispatched. We will do everything in our power to ensure your package arrives safely at your door by using appropriate packaging and safe delivery methods. You'll receive a tracking number when shipped so you can follow its journey.
Product Availability
In the rare event of supply shortages, The Printable Shop will contact you to discuss alternatives.
Refunds and Cancellations
Please choose carefully or ask us any questions before purchase. Our printed stationery is service based and made to order. That means it's specifically designed and printed for you. We aim to start working on your order as soon as possible after it comes in.
Prior to any designing:
This means we haven't started creating your design yet on our end. We can provide a full refund, minus a $50.00 administrative fee. Please note, this is a short window after your order is placed and The Printable Shop starts working on your design.
Designing has commenced:
We can refund 50% of your total order, or 50% of the individual item being cancelled if purchased with other items still going ahead.
Design has been approved and printing has commenced:
Sorry, strictly no refunds.
'We' or 'us' or 'our' refers to The Printable Shop. 'You' or 'buyer' refers to the customer.
Terms and Conditions last updated March 2023.