Terms and Conditions

By purchasing our products, you are agreeing to the following terms and conditions. 

Payment: We require payment before we start any graphic design work. Additional design and printing elements not included in the original quoted price come with have their associated fees. We accept PayPal, MasterCard, Visa and American Express.
Please note that prices within our shop may change and we reserve the right to update pricing at any time without notice. Quotes that have been given will still be honoured for 60 days if prices have changed.


Artwork & Draft Rounds: Custom artwork and printed products include 2 rounds of revisions after your first draft. Recruit a friend or family member to make sure that everything is correct before we go to print. We are not responsible for errors that have been approved by you.

Please note that a revision round is intended for fine-tuning your existing design; a complete re-design or switch to a different design style is not included and will come with an additional fee.

Turnaround Time: Our turnaround time is up to 5 business days per design round, and up to 5 business days for the printing process. We aim to get your designs to you ASAP and these turnaround times give us a bit of wiggle room when we are very busy. We ship express worldwide through Star Track or Australia Post, depending on your location.

If you require a faster turnaround, please contact us with your deadline and we may be able to organise a rush fee to give your order priority status.

Shipping: 
Printed orders are express shipped with Star Track or Australia Post, depending on your location. International buyers are responsible for custom/duties and taxes. Please contact your local customs agency for more specific information on duties fees and taxes.

Cancellations: 
Printed/Custom Orders: We accept cancellations with a full refund within 12 hours of purchase, with the exception of print samples or rush orders which can't be cancelled. Once the design process has started, we can not provide a full refund. If you would like to cancel your order during the draft process before we go to print, we can provide a partial refund. We do not provide the original design files and drafts are sent with watermarks.

Instant Downloads (Templates): Due to the nature of a digital product, it can’t be cancelled and returned once purchased. We can not accept cancellations on digital products. If you're experiencing a technical issue, please contact us for assistance.

Refunds/Exchanges: 
Printed/Custom Orders: As our printed items are customised just for you, we do not accept returns or exchanges.

Instant Downloads (Templates): Due to the nature of a digital product, it can’t be returned or exchanged once purchased. We can not provide refunds on instant downloads or custom printable files. Please read the listing carefully or ask us any questions prior to purchase. If you're experiencing a technical issue, please contact us for assistance and we'll be more than happy to assist you.

Business Hours: The Printable Shop operates during business hours from Monday to Friday. As an online store that works with customers around the world, you can contact us via email at hello@theprintableshop.com and we will endeavour to get back to you within 2 Business Days.

Holidays & Breaks: Please note that at certain times of the year The Printable Shop will take a temporary break. If you have an existing order with us you can still contact us via email and we will endeavour to work with your timeline, however we may not take on new customers during these times (for custom orders).

Press Features & Social Media: Your designs may be featured by us or a third party. We respect your privacy and don't share information that will allow anybody to know the time and place of your event until it's already finished. Please let us know if you'd prefer we didn't feature or share your designs.

Use of purchase: When you purchase a template or custom work, you are not purchasing the rights to the original design or artwork. Products are for personal use only and is not for republication, redistribution or resale. Please contact us directly for any commercial enquiries before purchase.

Wedding Planners: Please respect our work by tagging us in any promotional images that feature our designs.

Unacceptable Orders: We reserve the right to refuse or cancel any order at any time if we aren't able to meet a deadline, if the expected scope of works are outside of the product purchased, if unethical business practices are requested or if a customer shows unacceptable or disrespectful behaviour.

Security: We respect your privacy and your security when you shop online with us. This shop offers a secure payment platform and adheres to all 6 categories of Payment Card Industry (PCI) standards. 

Terms & Conditions last updated June 2018