Terms + Conditions

Please read our terms and conditions before purchase and contact us at hello@theprintableshop.com if you have any questions. By placing an order with The Printable Shop, you are agreeing to the following terms and conditions. 

PAYMENT + PRICING
We require payment before we start any graphic design work. Please note that The Printable Shop reserves the right to change pricing featured on this website at any time without notice. Quotes that have already been provided will be honoured for 30 days if prices have changed, however please take note of any expiration dates given with your quote. If you want to purchase after the expiration date, please contact us for a new quote. For payments we accept PayPal, MasterCard, Visa and American Express through our secure website or bank transfer for separate invoices.

PROOFS
Your order includes 2 rounds of revisions (after the first proof sent through) so you can make sure it's perfect before we go to print. The revisions are intended for fine-tuning your existing design and includes changes to wording, formatting, colours and minor layout changes. There will be an additional charge for further changes or edits that go outside the included scope of works. Please contact us about a custom design order for additional artwork.

ERRORS
The Printable Shop cannot be held responsible for any errors that are noticed after the proof has been approved. We provide a draft so you can make sure everything is correct before we go to print. Please check your proofs carefully. Wording amendments needed after approval and printing will incur reprint charges. Approved errors can be re-printed at the customers expense. In this case a reprint discount will be offered.

FONTS
If you like a design on our website but would like to change a font, please browse our website and let us know which one you would like to use instead and we will let you know if this can be included.

SUPPLYING YOUR WORDING
Please submit your wording upon purchase in the provided text box. Additional wording can be provided via after purchase to email hello@theprintableshop.com. We accept spreadsheets, or a guest list template will be provided for you to input your information for personalised items. All of the wording can be customised as part of your order, keeping in mind the spacing etc. of the design chosen. We may suggest cutting down on wording if it's too squishy or upgrading to a larger card if there is a lot of wording to include. For personalised items (such as menus with names) we'll send you a draft to be approved for the design as a whole, and once approved we'll add all guest names for you to check over. 

COLOURS
Every effort is given to provide an accurate representation of colours, however different monitors and screen colours can vary. Please purchase a sample if you're unsure. We only use the best suppliers in Australia who use state of the art printing technology.

TURN-AROUND 
Of course we love to surprise you with a quick turnaround wherever possible and our turn around times cover us during busy times. Please keep them in mind when ordering. Once your order is placed and we have received your wording, you'll receive a draft to review via email in 1-3 business days. Allow 1-2 business days per revision round. Large or bespoke orders may have a longer lead time and this will be discussed directly. Printing will begin when the final draft has been confirmed by you.
• Digital & White Ink Printing: Allow 2-5 business days for the printing process before shipping.
• Letterpress & Foil Printing: Allow 6-10 business days for the printing process before shipping.

SHIPPING
Please note that while every effort on our part is made to get your order to you as quickly as possible, the transit process is out of our hands. We are not responsible for shipping delays due to the shipping courier.
• Australia: 1-2 business days via Star Track Express for residential and business addresses. PO boxes/parcel lockers have to be sent via Aust Post and can take approximately a week. Please allow an extra day for holiday periods or remote areas.
• International: USA 5-10 business days, New Zealand 2-5 business days.
Please allow an extra day for holiday periods or remote areas. Customers are legally responsible for custom/duties and taxes in their country. Please contact your local customs agency for more specific information on duties fees and taxes.

LOSS OR DAMAGE
The Printable Shop can not be held responsible in the event of damage or loss in transit once dispatched. We will do everything in our power to make sure your package arrives safely at your door. You will receive a tracking number when shipped.

REFUNDS / EXCHANGES / CANCELLATIONS
• Printed Stationery and Custom Work: Our printed stationery is service based and made to order. It's specifically designed and printed for you and we start working on your order when it comes in. For this reason we do not offer refunds. Please choose carefully before purchase or ask us any questions.
• Digital Products: Due to the nature of a digital product it can’t be returned or exchanged and is not eligible for a refund.

PRODUCT AVAILABILITY
In the event of supply shortages, The Printable Shop will contact you to discuss alternatives.

RESOURCES
We do not disclose our fonts and resources that are used in our designs or website to protect our work.

COPYRIGHT
All designs featured on this website are the sole property of The Printable Shop and may not be reproduced in any way. When you purchase a product from The Printable Shop, you do not have rights to the original design or artwork. Breach of our copyright will be pursued. Any designs created for you remain the sole property of The Printable Shop.

PRESS
Your designs may be featured by us or a third party. The Printable Shop reserves the right to use your design for marketing purposes, on social media and for sample purposes. Please inform us prior to purchase if you do not want your design featured.

BUSINESS HOURS
The Printable Shop operates solely online during business hours from Monday to Friday. You can contact us directly via email at hello@theprintableshop.com and we will endeavour to get back to you as soon as possible.

HOLIDAYS
Please note that at certain times of the year The Printable Shop will take a temporary break and you will be notified on our website or if you have placed an order with us. If you have an existing order with us you can still contact us via email and we will endeavour to work with your timeline, however we may not take on new customers during these times.

EVENT PLANNERS
Please respect our work by tagging us in any promotional images that feature our designs. www.theprintableshop.com / @theprintableshop

SECURITY
We respect your privacy and your security when you shop online with us. This shop offers a secure payment platform and adheres to all 6 categories of Payment Card Industry (PCI) standards. 

UNACCEPTABLE ORDERS
We reserve the right to refuse or cancel an order at any time if we aren't able to meet a deadline, if the expected scope of works are outside of the product purchased, if unethical business practices are requested or if a customer shows unacceptable or disrespectful behaviour.

Terms & Conditions last updated February 2020