Terms & Conditions

By purchasing our products, you are agreeing to the following terms and conditions. 

Payment: We require payment before we start graphic design work on your order. Additional design and printing elements not included in the original price come with an additional fee. We accept PayPal, MasterCard, Visa and American Express.

Please note that prices within our shop may change and we reserve the right to update pricing at any time without notice. Quotes that have been given will still be honoured for 60 days if prices have changed.

Artwork & Draft Rounds: Custom artwork and printed products include 2 rounds of revision to your first draft, though additional revision rounds can also be purchased. Recruit a friend or family member to make sure that everything is correct before we go to print. We are not responsible for any mistakes once you have confirmed that you're ready to go to print.

Please note that a revision round is intended for fine-tuning your existing design; a complete re-design or switch to a different design style is not included and will come with an additional fee.

Turnaround Time: Our turnaround time is 1-5 business days per design round, and up to 5 business days for the printing process. We aim to get your designs to you ASAP and these turnaround times give us a bit of wiggle room when we are very busy. We ship worldwide in 1-2 business days through Star Track.

If you require a faster turnaround, please contact us with your deadline and we may be able to organise a rush fee to give your order priority status.

Printing: Once you've approved your design to go to print, there's no going back and your order is off to print. It's incredibly important that you thoroughly check for mistakes.

Please remember that we are human, and though we have our own checking system, we work with a lot of customers worldwide each day and we may make a mistake. This is why it's important to have someone help you check over the draft before confirming, and we are not responsible for printing any mistakes that you have approved.

If an actual printing error has taken place by our printer, please email photos and we will replace your prints for you.

Shipping: Shipping is included on all printed products and we ship via Star Track worldwide in 1-2 business days. International buyers are responsible for custom/duties and taxes. Please contact your local customs agency for more specific information on duties fees and taxes.

Returns & Refunds: We can cancel your order and provide a full refund before we start graphic design work, no questions asked. Once we have started graphic design work, we can offer a partial refund if you change your mind and would like to cancel. However, once you have confirmed your designs and your designs have been sent to print, we can no longer refund your order for a change of mind.

Our printed products are thoroughly checked, however if there is a physical printing mistake made by our printer and you send us a photo as proof we will, of course, authorise a replacement at no extra cost.

Business Hours: The Printable Shop operates during business hours from Monday to Friday. As an online store that works with customers around the world, you can contact us via email at hello@theprintableshop.com and we will endeavour to get back to you within 24-48 hours.

Holidays & Breaks: Please note that at certain times of the year The Printable Shop will take a temporary break. If you have an existing order with us you can still contact us via email and we will endeavour to work with your timeline, however we may not take on new customers during these times. 

Press Features & Social Media: Your designs may be featured by us or a third party. We respect your privacy and don't share information that will allow anybody to know the time and place of your event until it's already finished. Please let us know if you'd prefer we didn't feature or share your designs, please let us know.

Unacceptable Orders: We reserve the right to refuse or cancel any order at any time if we aren't able to meet a deadline, if the expected scope of works are outside of the product purchased, if unethical business practices are requested or if a customer shows unacceptable or disrespectful behaviour.

Security: We respect your privacy and your security when you shop online with us. This shop offers a secure payment platform and adheres to all 6 categories of Payment Card Industry (PCI) standards. 

Terms & Conditions last updated June 2018